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Apple has issued software update 3.0.1 for the iPhone to patch a critical security vulnerability. If you use an iPhone, you should update it at your earliest convenience.

Step-by-step directions for updating your iPhone software are available on the IT website at:
http://helpdesk.mst.edu/generalinfo/reference_center/iphoneupdate.html

If you have any questions, please contact the IT Help Desk at 573-341-HELP.

In light of this Saturday's power outage on campus, please be aware of the following issues related to IT hardware and services:

 

Computers should be powered down

Please power down your computer at the end of your workday on Friday, July 31. This will prevent any surges from damaging your computer equipment when power is restored. If you do not use a surge protector, please unplug your machine from the power outlet.

 

VoIP telephones will lose power

VoIP phones will not work after 4-6 hours of the campus being without power. If you have voicemail set up on your phone, the voicemail service will still function during the power outage.

 

Some IT services will be unavailable

IT will be using the power outage to take care of some maintenance work. From 7 a.m. to noon on Saturday, Minerfiles and Miner Mail services will be unavailable.  During this time, customers will not be able to access their "S:" drive, as well as any department, research, or personal website volumes.  Miner Mail will be down during this time frame, but mail will queue up for delivery once service is restored. 

 

If you have any questions about what your need to do from an IT perspective to prepare for this power outage, please contact the IT Help Desk at 573-341-HELP.

The IT weekly maintenance window will occur Thursday, July 17, from 10 p.m. to 2 a.m. The following services will be affected during this timeframe:

• IP phone voicemail
The Unity voicemail system (for customers with phones connected to the Internet) will be moved to the mst.edu domain as a part of campus rebranding. Voicemail will be unavailable during the entire maintenance window (10 p.m. to 2 a.m.)

• Linux and Windows systems
Monthly windows patching will take place. Linux and Windows servers will be unavailable for up to 30 minutes.

This is a regularly scheduled maintenance window that occurs every Thursday evening. An announcement explaining which, if any, services will be affected during the maintenance window will be posted at least 24 hours in advance each week on IT Press.

If you have any questions about these issues, please contact the IT Help Desk at 341-4357.

Update: Issues reported earlier with AT&T mobile phone service seemed to have been resolved.

Some AT&T customers on campus have reported difficulties making and receiving calls this morning. AT&T has been made aware of the problem and is working to resolve the issue. More information will be posted to IT Press if it becomes available and/or if AT&T is not able to resolve this issue shortly.

If you have any questions about this issue, please contact the IT Help Desk at 341-4357.

IT received several calls from customers today about not being able to receive voicemails from off campus callers. IT resolved this issue this afternoon and customers can now receive voicemail from off campus.

To ensure the long-term functionality of voicemail, IT plans to implement an upgrade to the Unity Voicemail System this summer. The current system should now be functioning as normal, but if we continue to experience problems we will post details on IT Press.

If you do continue to experience problems with voicemail, please let us know by calling the IT Help Desk at 573-341-HELP.