Recently in Networking Category

The following service will be affected during this week's Thursday night IT maintenance window starting at 10 p.m. and lasting until 2 a.m.:

• Network File Storage -- All Network File Storage services, including personal network file storage (S: drive), department volumes (Y: drive), non-Documentum web pages, research volumes and roaming profiles will be unavailable for approximately 30 minutes during the maintenance window.

• Windows/Linux patching -- Windows and Linux servers will be down for approximately 30 minutes for monthly updating.

Please note: The IT maintenance window occurs every Thursday night from 10 p.m. to 2 a.m. You should expect one or more IT services to be unavailable during this weekly time slot.

If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).

Missouri S&T experienced a brief campus-wide network outage at 4:20 p.m. today. The outage was caused by a core router failure in the Computer Science data center.

IT will continue to investigate the root cause of the failure and will provide more information as it becomes available.

As a result of today's Next Generation Network upgrade, access to a small portion of user home directories (aka "S: drives") is unavailable. In addition, access to user and department web directories/volumes will be unavailable for approximately 18 hours.

Please note that user data was NOT affected and web sites being served from both user and department web directories/volumes are still available from the Internet. Only a user's ability to EDIT the aforementioned sites has been affected.

This interruption in access is necessary to restore proper directory permissions. For most users this service interruption will require no action at all. However, if you have set any custom permissions for accessing your S: drive, user web or department web directories, those permissions will need to be reset once service has been restored.

If you require assistance with resetting your permissions, please contact the IT Help Desk at 341-HELP (4357).

Missouri S&T has been working with MOREnet to increase our campus bandwidth capacity and offer improved Internet performance by upgrading to an NGN (Next Generation Network).

Related to this upgrade, most IT services will be unavailable on Saturday, Nov. 8 from 8 a.m. to noon.  Customers should expect the following regarding campus computing services during this time:

• Email and voicemail will be unavailable (new messages will queue up for delivery, but customers will be unable to access existing messages during the outage)
• Network File Storage will be unavailable, including personal and department folders and web volumes
• Customers will not be able to login to CLC computers
• IT hosted servers will be unavailable
• IT applications hosted on itweb.mst.edu may not function correctly
• New systems or computers attempting to get access to the network will not be able to connect

For more information about this issue, please contact the IT Help Desk at 573-341-HELP or read the NGN announcement from MOREnet.

Service has been restored for all web volumes and network file storage.

Due to an ongoing problem, which we are working with Microsoft to resolve, user web volumes and department web volumes that AREN'T in Documentum are currently unavailable.

Additionally, some customers' network storage drives are unavailable.  90% of user home directories are available, and we are working to restore service to the remaining 10%.  No customer data has been impacted.

Department drives, research volumes, roaming profiles, and most customers' network storage space are available.  We are working to restore service, and will pass along information as we find out more.

If you have any questions about this issue, please contact the IT Help Desk at 573-341-HELP (4357).

On Thursday night during the normal IT maintenance window between 10:00pm and 2:00am, DFS and Exchange services (network login and email) will be unavailable for up to two hours. There is also a possibility that all campus services, including any use of the network, may become unavailable for a 10-15 minute period during this time.

If you have any questions about this issue, please call the IT Help Desk at 573-341-HELP

What:  Important IT maintenance.  Everyone using a university-owned computer is asked to make sure their data is saved and log off their machine(s) before 5:30 p.m. on Friday, Oct. 3.

When: From 5:30 p.m. on Friday, Oct. 3 until noon on Saturday, Oct. 4

Why:    See explanation below.

Definition of terms:

• Roaming profile - A roaming profile is the stored data that allows customers to login to almost any computer on campus and still have access to My Documents folders, bookmarks and saved settings for computer software.

• Local profile - A local profile is the settings that are only stored on a single computer and do not follow you if you move to a computer elsewhere on campus.

What's involved in this update?
The current storage being used for roaming profiles is unable to meet the growing demand by our customers.  During this update, these roaming profiles will be moved to an improved storage technology with greater storage capacity.

How will this benefit me?
Many customers have experienced abnormally long login times when trying to login to computer labs, classroom computers and other machines on campus that are set up to use roaming profiles. Moving roaming profiles to a larger, more stable storage area will help alleviate this problem.

Help!  I'm running an important academic/administrative project on my computer and logging off would interrupt my work.
If you need to be logged into a campus computer during this outage, please contact the IT Help Desk at 573-341- HELP (4357) for further assistance.

To sum it all up
We've scheduled an outage to prevent potentially serious problems and help improve performance. Everyone using computers on campus is asked to log out during this outage.  We apologize for the inconvenience. We appreciate your patience and cooperation.

Over the next several weeks, each user will experience a 10 to 15-minute period in which their home directory (mapped network drives) will be unavailable.

This work will begin in the evenings, be temporarily suspended during work and class hours and resume again each evening (and on weekends)until all home directories have been updated.
These updates will be made one user at a time, so while the work may continue for several days, each user will only experience the 10 to 15-minute outage once. This maintenance will result in more reliable network storage for customer accounts.

If you have any questions about this issue, please contact the It Help Desk at 573-341-HELP (4357).

Access to campus network shared drives was restored as of 6 p.m. Friday.

The campus network shared drives, including departmental drives, are currently unavailable. You will not be able to access shared documents or save files to these drives until this issue is resolved. IT is working to correct the problem as quickly as possible and expects to have shared drives accessible again in approximately one hour (6 p.m.). If more time is needed, additional updates will be posted here on IT Press.

We apologize for any inconvenience. If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).

The ability to print to campus printers was affected during last night’s IT maintenance window, but has now been restored to service and campus printers should be working properly.

If you are still unable to print, power down your printer, power it back up again and the network should update your printer with the appropriate configuration.

If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).