Recently in Email Category

On Thursday night during the normal IT maintenance window between 10:00pm and 2:00am, DFS and Exchange services (network login and email) will be unavailable for up to two hours. There is also a possibility that all campus services, including any use of the network, may become unavailable for a 10-15 minute period during this time.

If you have any questions about this issue, please call the IT Help Desk at 573-341-HELP

In the last two weeks, customers should have noticed improved email performance when using Outlook to access email. IT has successfully installed new email storage hardware and moved all university email accounts to the new system. IT’s server team will be closely monitoring the system for the last two weeks of the semester before the summer when email usage is lower than normal. We will continue to make small adjustments as necessary.

We appreciate your patience this semester has we have worked to resolve this email performance issue.

If you have any questions, please contact the IT Help Desk at 573-341-HELP.

Margaret Cline
Chief Information Officer
Missouri S&T

Email is up and running again as normal.

University of Missouri System is currently experiencing bouncing of email bound for mailboxes outside of the University of Missouri System. Consequently, this interruption in email service is impacting Missouri S&T email also.

Customers attempting to send email outside of UM System are likely receiving "bounce" messages. This means that your emails are not reaching their intended recipients.

Although the full impact the interruption is unknown at this time, UM System is investigating. Thank you for your patience as we work through this service interruption.

More information will be forthcoming as it becomes available.

IT has completed negotiations with our email storage vendor and we have purchased new hardware that should improve the email performance issues customers have experienced this semester.

We plan to have the new hardware up and running by the end of the semester. This estimate includes the time needed for equipment delivery, installation and hardware testing.

We understand that email performance has not been ideal this semester and we apologize for any inconvenience this may have caused. Your continued patience is greatly appreciated as we implement, what we believe, will be a long-term solution for university email and Exchange performance.

Margaret Cline
Chief Information Officer
Missouri S&T

After March 24, customers who use smart phones to access their university email will need to reconfigure their phones’ email settings.

Here, we’ve provided general instructions for customers who use Windows Mobile, but the procedure for resetting the email settings may vary widely from model-to-model.

There will be an email service disruption tonight starting at 7 p.m. and lasting approximately one hour. Tonight’s maintenance is a part of IT’s ongoing efforts to further improve email performance after the recent campus wide email issues. We apologize for any inconvenience.

If you have any questions or concerns about this issue, please call the IT Help Desk at 573-341-HELP.

Email will be down for all customers starting tomorrow morning at 7 a.m. and lasting approximately 30 minutes. This email service disruption is related to the recent email issues and the work being done during the outage should improve email performance across campus. We apologize for any inconvenience.

If you have any questions regarding email functionality, please call the IT Help Desk at 573-341-HELP.

IT Security has recently identified a phishing email scam that has been sent to university email accounts asking for each recipient’s email username and password. Please be aware that this is not an official university communication. Do not reply to the sender. Remember, Missouri S&T administrators and security personnel will never ask for your username and password.

For information about setting up a secure password, visit http://password.mst.edu.

If you’ve been sent an email asking for your username and/or password or if you have any questions about this issue, please contact the IT Help Desk at 573-341-HELP.

UPDATE: IT staff will continue to work on this issue throughout the evening to restore email performance to campus customers. Customers should expect at least one outage this evening lasting several hours as we continue to balance email storage loads.

Starting at noon today, email will be taken down for approximately two hours in order to reconfigure our storage space and return functionality to university email. This was recommended by Dell, with whom we're still closely working to provide a solution that will bring email back up to optimum performance.

We hope to be able to return all email to moderate performance this afternoon.

Any updates will be posted to the IT Press blog. Your continued patience is appreciated.

If you have any questions, please check IT Press for updates or call the IT Help Desk at 573-341-HELP.

IT is aware of the campus wide email issues and is diligently working to improve email performance. Due to an ongoing issue with our storage area network (SAN), email performance is severely degraded and may get worse before a permanent solution is implemented.

What customers are experiencing is an extreme symptom of the same problems that have occurred over the last two weeks.

We are working with one of our hardware vendors, Dell, to provide a long-term solution. Unfortunately, we do not currently have a projected resolution date and time. Every effort will be made to keep customers informed of the problem and when we expect it to be resolved.

Your patience and understanding is appreciated.

If you have any questions, please call the IT Help Desk at 573-341-HELP.