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In light of this Saturday's power outage on campus, please be aware of the following issues related to IT hardware and services:

 

Computers should be powered down

Please power down your computer at the end of your workday on Friday, July 31. This will prevent any surges from damaging your computer equipment when power is restored. If you do not use a surge protector, please unplug your machine from the power outlet.

 

VoIP telephones will lose power

VoIP phones will not work after 4-6 hours of the campus being without power. If you have voicemail set up on your phone, the voicemail service will still function during the power outage.

 

Some IT services will be unavailable

IT will be using the power outage to take care of some maintenance work. From 7 a.m. to noon on Saturday, Minerfiles and Miner Mail services will be unavailable.  During this time, customers will not be able to access their "S:" drive, as well as any department, research, or personal website volumes.  Miner Mail will be down during this time frame, but mail will queue up for delivery once service is restored. 

 

If you have any questions about what your need to do from an IT perspective to prepare for this power outage, please contact the IT Help Desk at 573-341-HELP.

Exchange mailboxes for about 10% of the campus population will be unavailable tonight during the normal maintenance window, which lasts from 10:00pm until 2:00am.

If there are any questions regarding this issue, please contact the Help Desk by calling (573) 341-HELP.  

The Exchange email servers were down from 1:17 until 2:30 p.m. this afternoon. After further investigation, IT was able to bring Exchange back online and email service was restored for all customers by 2:35 p.m. IT will follow up with our vendors (Equallogic, Microsoft) to isolate the issue and prevent it from occurring again.

We apologize for any inconvenience this may have caused.

If you continue to experience problems with university email, please contact the IT Help Desk at 573-341-HELP (4357).

On Sunday, IT experienced several problems (i.e. loss of Internet connection and access to IT web services) with the planned transition to the new UM System Inter-Campus Network.  The transition for Missouri S&T was delayed due to issues with the other campus transitions and then extended as those issues occurred on our campus as well.  Additional issues after the transition was complete caused significant network performance slowdowns to the internet and UM campuses.  IT engineers worked around the clock to stabilize service and correct the performance issues.

These problems were fixed last night and campus IT services are functioning normally.  We are closely monitoring the network for any new issues.  Additional work will be scheduled this week to re-enable full redundancy in the new network and to help ensure that the new network runs smoothly.

We apologize for any inconvenience this may have caused, and we appreciate your patience as we have worked to fix these problems. If you notice problems with your Internet connection, or have trouble logging in to campus IT services like Blackboard or Miner Mail, please contact the IT Help Desk at 573-341-HELP (4357).

Sunday, April 19, 9:40 p.m.
Intermittent outages continue to occur with the campus Internet connection and campus web applications (i.e. Blackboard, Joe'SS, etc.). IT is currently working to fix these problems.  Updates will be posted on IT Press as they become available.

Sunday, April 19, 7:45 p.m.
Due to our campus transition to the UM System Inter-Campus network this weekend, Some IT customers have experienced intermittent outages, Internet slowness and have not been able to log in to several campus web applications during the day today (Sunday).

We believe these problems have now been resolved.  If you have any questions about this issue or continue to experience problems with any IT services on campus, please contact the IT Help Desk at 573-341-HELP,

On Thursday night during the normal IT maintenance window between 10:00pm and 2:00am, DFS and Exchange services (network login and email) will be unavailable for up to two hours. There is also a possibility that all campus services, including any use of the network, may become unavailable for a 10-15 minute period during this time.

If you have any questions about this issue, please call the IT Help Desk at 573-341-HELP

In the last two weeks, customers should have noticed improved email performance when using Outlook to access email. IT has successfully installed new email storage hardware and moved all university email accounts to the new system. IT’s server team will be closely monitoring the system for the last two weeks of the semester before the summer when email usage is lower than normal. We will continue to make small adjustments as necessary.

We appreciate your patience this semester has we have worked to resolve this email performance issue.

If you have any questions, please contact the IT Help Desk at 573-341-HELP.

Margaret Cline
Chief Information Officer
Missouri S&T

Email is up and running again as normal.

University of Missouri System is currently experiencing bouncing of email bound for mailboxes outside of the University of Missouri System. Consequently, this interruption in email service is impacting Missouri S&T email also.

Customers attempting to send email outside of UM System are likely receiving "bounce" messages. This means that your emails are not reaching their intended recipients.

Although the full impact the interruption is unknown at this time, UM System is investigating. Thank you for your patience as we work through this service interruption.

More information will be forthcoming as it becomes available.

IT has completed negotiations with our email storage vendor and we have purchased new hardware that should improve the email performance issues customers have experienced this semester.

We plan to have the new hardware up and running by the end of the semester. This estimate includes the time needed for equipment delivery, installation and hardware testing.

We understand that email performance has not been ideal this semester and we apologize for any inconvenience this may have caused. Your continued patience is greatly appreciated as we implement, what we believe, will be a long-term solution for university email and Exchange performance.

Margaret Cline
Chief Information Officer
Missouri S&T

After March 24, customers who use smart phones to access their university email will need to reconfigure their phones’ email settings.

Here, we’ve provided general instructions for customers who use Windows Mobile, but the procedure for resetting the email settings may vary widely from model-to-model.