Change Management is the process IT uses to discuss and implement changes to the S&T computing environment. All changes must be reviewed and approved prior to being implemented.

Change Management encompasses four service groups within IT: Networking, Systems, Applications, and Desktop Infrastructure (with Blackboard as a sub-category of Applications). Each service group performs weekly maintenance during one or more well-defined maintenance windows in order to minimize the impact to the campus community.

The standard maintenance windows are listed below. These times are reserved for maintenance specifically to minimize the impact any maintenance procedures may have on campus computing. Most maintenance occurs behind the scenes and does not directly affect the campus community.

	Primary	Secondary	Tertiary
Network	Mon. 10 p.m. - Tues.6 a.m.	Wed 6 - 7:30 a.m.	Thu 6 - 7:30 a.m.
Systems	Thu 10 p.m. - Fri. 2 a.m.
Applications1	Tue 5 - 7 p.m.
Desktop2	Mon 3:15 p.m. Tue 3 p.m.
Blackboard	Fri 5:30 p.m.

Notes

1. Applications maintenance includes all web applications commonly used on campus, such as PeopleSoft, Documentum Web Publisher, and the Online Help Request system. In many cases, customers will see little to no impact other than the inability to access a particular web application. Blackboard services have a special maintenance window reserved in case of any updates to the Blackboard environment.


2. Desktop maintenance primarily refers to the monthly Windows updates to all campus-standard installations of Windows. The updates are downloaded on Mondays, but are generally not installed until the following day, at which time customers may be required to reboot the machine they are using.

Emergency Maintenance

IT reserves the right to perform emergency maintenance as needed to prevent any catastrophic events that are likely to occur or to recover services from such an event. This may result in interruptions of campus computing services lasting several hours or longer.