IT Press

Update: Campus network drives NOW AVAILABLE

2008-08-22T21:37

Access to campus network shared drives was restored as of 6 p.m. Friday.

The campus network shared drives, including departmental drives, are currently unavailable. You will not be able to access shared documents or save files to these drives until this issue is resolved. IT is working to correct the problem as quickly as possible and expects to have shared drives accessible again in approximately one hour (6 p.m.). If more time is needed, additional updates will be posted here on IT Press.

We apologize for any inconvenience. If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).

Have questions about Office 2007?

2008-08-21T21:33

Join EdTech for a brownbag lunch demo of the new features in Office 2007. Bring your own lunch and we’ll provide drinks and dessert.

What: Demo of the new features and tools in Office 2007

When: Friday, September 5, Noon - 1 p.m.

Where: Missouri/Ozark room in the Havener Center

What will be covered in the demo?
• Overview of the new Office 2007 ribbon menu layout
• Program-by-program review of new tools and features
• How to print and save documents
• Compatibility issues and how to maintain compatibility with older programs and documents
• Opportunity to ask any questions you may have

To register, visit http://ittraining.mst.edu and sign up through the events calendar in the sidebar. This training opportunity is limited to the first 50 registrants.

If you’ve never used Office before and would like to learn, visit our Office 2007 resource site for information about Office 2007 training resources.

For more information, call the IT Help Desk at 573-341-HELP (4357).

Thursday night maintenance window

2008-08-21T21:31

The following service will be affected during tonight’s weekly IT maintenance window:

Windows and Linux Servers – the monthly patch for Windows and Linux servers will be installed tonight between 10 p.m. and 2 a.m. Windows and Linux servers will be unavailable for up to 30 minutes during this time.

If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).

Office 2007

2008-08-04T17:20

Office 2007 is now available for download on university-owned computers by calling the IT Help Desk at 573-341-HELP. This video, produced by Microsoft, showcases the benefits of the Office upgrade and touches on the basics of the new interface. The video is about six minutes long. If you’re not sure about the new software, this is a great place to start. Microsoft also has some good Office 2007 tutorials here.

Note: This video may require Windows to play.

New Blackboard version coming August 7, Blackboard unavailable during upgrade

2008-08-01T21:27

IT will be upgrading Blackboard on August 7-8. Due to the upgrade, Blackboard will be unavailable starting on the morning of Thursday, August 7, until early afternoon on Friday, August 8

The new version of Blackboard includes:
• A new, easier-to-use Grade Center
• The ability to integrate blogs and wikis for online collaboration
• New timesaving features to help students and instructors organize course loads and assignments

The campus Educational Technology team is offering two training sessions on Aug. 19 to review the new Blackboard features. Click here to register (login required) or visit http://edtech.mst.edu for more information about the scheduled training sessions.

If you have questions about the Aug. 7-8 maintenance window, please contact the IT Help Desk at 341-HELP (4357).

Help Desk menus down

2008-08-01T15:51

The IT Help Desk is currently experiencing problems with its automated telephone menu. If you call the Help Desk, you will most likely hear the KMST radio stream until one of our customer support representatives is available to take your call.

We apologize for any inconvenience and hope to have our menu system up and running as soon as possible.

Computer restart needed at your earliest convenience

2008-07-28T21:06

IT is performing maintenance this week related to the July 31 decommission of the umr.edu domain. If you are using a university-owned machine, please turn off your machine, wait 10 seconds and turn it back on. This needs to be done at your earliest convenience before Wednesday, July 30. You can immediately login again after turning your machine back on.

Please make sure that any students working in your offices and using university machines also do this as soon as it is convenient and before July 30.

Keep in mind that all umr.edu email and web addresses will no longer work after July 31. If you have questions about how to prepare for this transition, please visit our IT name change resource site.

Thank you for your assistance. If you have any questions or difficulty rebooting your machine, please call the IT Help Desk at 341-HELP (4357).

Brief voicemail service disruption on July 22

2008-07-22T21:30

Voicemail will be unavailable for approximately five minutes this evening starting at 5 p.m. We apologize for any inconvenience this may cause.

If you have any questions about this issue, please contact the IT Help Desk at 573-341-HELP (4357).

Blackboard 8: Grade Center Training

2008-07-22T16:11

Educational Technology and Blackboard will be providing training on Blackboard 8 Grade Center. Grade Center is a new and improved version of the previous Blackboard grade book. It supports an interface similar to a spreadsheet, directed email to students, and the ability for instructors to generate progress reports. Other features include Smart Views, Grading Schemas, Grade Histories, and Hide/Freeze Columns. See a short video clip about Blackboard 8 Grade Center below.

Date:
Tuesday, August 19, 2008

Times:
10 a.m. – Noon
12:30 p.m. – 2:30 p.m.

Location:
105 University Center (Technology Classroom)

To sign up for one of the Blackboard 8 Grade Center Training Sessions, follow the steps below:

1. Go to http://edtech.mst.edu
2. Click Register for Training.
3. Type in your Missouri S&T userid and password and click OK.
4. Click on the training session you want to sign up for.
5. Click Register.

Don’t forget: Office 2007 is available by calling the Help Desk

2008-07-21T15:27

Office 2007 is now available for your university computer. New features in this version include:

• New, improved look and feel
• More intuitive menu navigation
• Better graphic and presentation options

Customers can get the new software now by contacting the Help Desk at 573-341-HELP. If you’re interested in getting this new software package, we encourage you to call before the start of the Fall Semester when our customer service lines are generally busiest.

Office 2007 Tip:

First-time Office 2007 users often can’t find what was the File menu in earlier versions of Office (Save, Save as, Print, Print Preview, etc.). To access these same features in Office 2007, simply click on the round Office logo in the upper left corner of the screen.

For more information, visit our Office 2007 information site, Microsoft’s Office 2007 tutorials or call the IT Help Desk at 573-341-HELP.

Update: IT ticketing system fixed

2008-07-18T22:23

The IT ticketing issues announced earlier have been resolved and help requests can now be submitted online. All tickets submitted in the past two days (Thursday and Friday) are now in our system and will be processed as soon as possible.

If you have any questions or feel your ticket was not received, please call the It Help Desk at 341-HELP (4357).

Ticketing system offline

2008-07-18T15:53

We are currently experiencing issues with our IT ticketing system and tickets submitted electronically are not being delivered to our customer service team.

If you submitted a ticket in the past 24 hours, please call the Help Desk to make sure that your service request was received. If you need assistance with a new issue, please call the Help Desk instead of submitting a ticket online until further notice.

IT is currently working with our outside vendor to find and implement a solution. Thank you for your patience as we work to fix this problem.

Having issues with your campus printer?

2008-07-18T14:53

The ability to print to campus printers was affected during last night’s IT maintenance window, but has now been restored to service and campus printers should be working properly.

If you are still unable to print, power down your printer, power it back up again and the network should update your printer with the appropriate configuration.

If you have any questions about this issue, please contact the IT Help Desk at 341-HELP (4357).

Ticketing system down for 30 minutes on July 17

2008-07-17T15:12

IT will be performing rebranding-related maintenance on the IT ticketing system, accessible at help.mst.edu. Customers will not be able to create a ticket today between 12 noon and 12:30 p.m. If you have the ticketing application bookmarked in your web browser, please make sure it is set to the correct address, help.mst.edu.

If you have any questions about this issue, or are unable to create an IT ticket after 12:30 p.m., please call the IT Help Desk at 341-4357.

Thursday night maintenance window – July 17

2008-07-16T15:24

The IT weekly maintenance window will occur Thursday, July 17, from 10 p.m. to 2 a.m. The following services will be affected during this timeframe:

• IP phone voicemail
The Unity voicemail system (for customers with phones connected to the Internet) will be moved to the mst.edu domain as a part of campus rebranding. Voicemail will be unavailable during the entire maintenance window (10 p.m. to 2 a.m.)

• Linux and Windows systems
Monthly windows patching will take place. Linux and Windows servers will be unavailable for up to 30 minutes.

This is a regularly scheduled maintenance window that occurs every Thursday evening. An announcement explaining which, if any, services will be affected during the maintenance window will be posted at least 24 hours in advance each week on IT Press.

If you have any questions about these issues, please contact the IT Help Desk at 341-4357.