Friday, October 17, 2008 - 5:50 a.m.
As of 5:50 a.m. today, access to all network file storage has been restored.
IT teams worked through the night to identify several key factors which played a role yesterday's outage. At this time we are still working with the vendor to analyze the diagnostic information, to see if we can more clearly identify the exact cause. We will also be evaluating our ongoing operations of network file storage to identify changes, which may be needed to prevent this type of outage in the future.
IT would like to thank the campus community for your patience while we worked to resolve this issue. Should you experience additional problems related to network file storage or other technology related areas, please contact the Help Desk at 341-HELP (4357).
Thursday, October 16, 2008 - 11:05 p.m.
IT teams continue to work through the night to coordinate a solution with multiple vendors to restore network file storage. Further communications will be forthcoming when service has been restored.
Thursday, October 16, 2008 - 4:40 p.m.
At noon today, an emergency maintenance outage was taken on all network file storage (Minerfiles service). See below for more details.
Working through the day, IT has been able to identify the underlying cause of the outage and is working with Microsoft to develop a procedure to correct the issue.
While the outage has been extended, the extension is partly a result of our efforts to safeguard everyone's data. We apologize for the extended nature of the outage and are working to correct the issue as quickly as possible. We will continue to work throughout the evening until service is restored.
Please stay tuned to IT Press (itpress.mst.edu) for the latest updates regarding this emergency maintenance event.
If you have questions or concerns, please contact the IT Help Desk at 341-HELP (4357).
Thursday, October 16, 2008 - 11:50 a.m.
There will be an emergency maintenance outage of all network file storage (Minerfiles service), starting today at noon.
This outage will impact: user web volumes, user home directories (S: drives), CLC profiles, and departmental directories (Y:, P: drives, etc.).
Length of outage: Approximately 1 hour, but due to the nature of the issue being corrected, may take slightly longer. We are continuing to work to resolve
this issue. It is taking longer than anticipated due to unknown
problems with one of the sub-systems involved. We will continue to
work with the vendor (Microsoft) to diagnose the issue, and will
restore services as soon as possible.
IT has engaged the vendor, and is taking an outage now to prevent a longer, unscheduled outage from occurring in the future.
If you have questions or concerns, please contact the IT Help Desk at 341-HELP (4357).
As of 5:50 a.m. today, access to all network file storage has been restored.
IT teams worked through the night to identify several key factors which played a role yesterday's outage. At this time we are still working with the vendor to analyze the diagnostic information, to see if we can more clearly identify the exact cause. We will also be evaluating our ongoing operations of network file storage to identify changes, which may be needed to prevent this type of outage in the future.
IT would like to thank the campus community for your patience while we worked to resolve this issue. Should you experience additional problems related to network file storage or other technology related areas, please contact the Help Desk at 341-HELP (4357).
Thursday, October 16, 2008 - 11:05 p.m.
IT teams continue to work through the night to coordinate a solution with multiple vendors to restore network file storage. Further communications will be forthcoming when service has been restored.
Thursday, October 16, 2008 - 4:40 p.m.
At noon today, an emergency maintenance outage was taken on all network file storage (Minerfiles service). See below for more details.
Working through the day, IT has been able to identify the underlying cause of the outage and is working with Microsoft to develop a procedure to correct the issue.
While the outage has been extended, the extension is partly a result of our efforts to safeguard everyone's data. We apologize for the extended nature of the outage and are working to correct the issue as quickly as possible. We will continue to work throughout the evening until service is restored.
Please stay tuned to IT Press (itpress.mst.edu) for the latest updates regarding this emergency maintenance event.
If you have questions or concerns, please contact the IT Help Desk at 341-HELP (4357).
Thursday, October 16, 2008 - 11:50 a.m.
There will be an emergency maintenance outage of all network file storage (Minerfiles service), starting today at noon.
This outage will impact: user web volumes, user home directories (S: drives), CLC profiles, and departmental directories (Y:, P: drives, etc.).
Length of outage:
IT has engaged the vendor, and is taking an outage now to prevent a longer, unscheduled outage from occurring in the future.
If you have questions or concerns, please contact the IT Help Desk at 341-HELP (4357).
